I was the guest speaker for a lively group of business analysts at the Treasure Valley IIBA lunch meeting today. During the Q&A they gave me some wonderful examples of miscommunication. (For those of you who don’t already know this, I’ll explain here that I collect such examples to use for trainings, workshops, and just [...]

Here is the corrected link to the freerice.com site.
Many thanks to the alert subscriber who pointed out that the link in my earlier post wasn’t working! I fixed it there, too.
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Next Tuesday, April 8th, I’m presenting a luncheon seminar for the Boise Metro Chamber of Commerce called “Words That Work: Business Writing Basics.” Can’t wait. It’s always a treat to get a chance to share useful, practical information that makes life and work easier for people. There’s nothing like witnessing those “aha” moments when something [...]

How many times have you asked someone, “What do you do?” only to get a pretty much incomprehensible answer? For some reason, people tend to get lofty when they try to think of a boilerplate phrase to introduce themselves and their business. Unfortunately it’s very easy to get caught up in words like “optimize,” [...]

Not long ago, I heard Pamela Dell of the Boise Metro Chamber of Commerce deliver a delightfully to-the-point talk about marketing. She took the whole daunting subject and broke it down into three steps:

Make time.
Have fun.
Follow up.

How can you [...]